RECENT ARTICLES
Join the Customer Service Revolution
A new stylist is hired in a salon. She goes through weeks of training before she’s allowed to interact with guests. How much of that training is technical? How much is soft skills? How is her salon owner addressing customer service, specifically?
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Living in Color: Hair Changes at Spoke & Weal NYC
I’m like Oprah and bread when it comes to hair color. I LOVE color. I.Love.Color. So, when the Aveda team asked if I want a color change, I naturally eagerly nodded yes. I was going to do a poll for what color I should do next on Instagram, but the timing didn’t quite work out. So [...]
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2 Salons. 5 years.100% Dedication
photo courtesy of 501 Salon & Spa When Kate Moeves graduated high school, she went straight to college to become a pharmacist—just like her dad. But she was unhappy in her studies and realized her career choice was not going to be a good fit. “I just wanted to make people feel good,” she says. [...]
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Motivating Stylists with a Bonus System
Leaf Aveda Salon Spa owner Lori Sohu has been a stylist for 25 years. And for the past six years, she has owned her Brooksfield, Florida-based salon. As an owner, growth in her business is a prime focus. So she tapped into her knowledge of stylists to develop a system of bonus levels for her employees. “I need to keep everyone motivated, excited and hitting their benchmarks,” Sohu says. “That’s why I created this.”
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Front Desk-Less Future
The John Robert’s Spa, with four locations in the Cleveland area, is well known for its outstanding customer service. Owner John DiJulius regularly speaks to organizations in and out of the beauty industry about taking service to the next level to create loyal guests who receive an outstanding experience every time.
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