Creating Accountability With Your Referral Program
Sandy Gallardo has been in the beauty business for 20 plus years. During that time she has seen many fads and trends come and go at Free Spirit Salon, her Alpharetta, Georgia-based business. But there are a few that have stayed—and thrived. “Years ago, I used to be happy if we made 10 percent in [...]
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The Affordable Care Act in the Salon Industry: A Case Study
After years of debate, amendments and changes, the Affordable Care Act (ACA) has arrived. In the beginning of 2015, larger salons and spas began to witness the first tremors of how it would impact their bottom lines. Marilyn Ihloff of Ihloff Salon and Day Spas in Tulsa, Oklahoma, studied the forecast and planned ahead so she was ready to [...]
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Are Sick Days Affecting the Health of Your Business?
Giving full-time employees a week or two of paid vacation time each year is pretty common in commission-based salons. But many owners are finding it’s not enough for their stylists. “Some of our team members have spouses who are executives and have up to six weeks vacation, others are from foreign countries and want more time off for an extended trip home,” says Karen Gordon,
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On the Grid: Mapping Out Success
Recently, almost every member of the Nuovo salon group (three salons in the Sarasota area with another opening in 2015) attended a Qnity + Aveda training session. The program is set up to make tracking numbers more intuitive to the creative, right-brained stylist. “It’s a very Apple-esque approach,” says Nuovo co-owner Terry McKee (James Amato [...]
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Business Basics:Educating Your Staff
At Avalon Salon and Day Spa in Deer Park, Illinois, knowing and understanding numbers isn’t just for owners Bonnie Conte and Shyla Samel-Kurnick. The whole staff is privy to the salon’s stats (retail, prebooking, service), goals and even retention rates. Conte has found educating her stylists and front desk managers on the business aspect of [...]
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