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Guest Experience

Laser Focus Brings Six-Figure Success

Laser Focus Brings Six-Figure Success

Source: Denise Deering It’s 4:30 a.m. and Denise Deering is getting up to start her day. She doesn’t have to be on the road for her one-hour, 15-minute commute until 6:30 a.m., but this is her time to eat breakfast, have coffee, check her email and deal with any personal matters that need her attention. [...]

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Small Changes Equal Big Revenue at Guest Appreciation Event

Small Changes Equal Big Revenue at Guest Appreciation Event

Throwing a holiday event in your salon? Learn from As You Like It Salon, who successfully maximized retail sales and spa package sales during their guest appreciation event.

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The Remedy to Four Types of Damaged Hair

The Remedy to Four Types of Damaged Hair

Between heat styling, chemical processing and countless other assaults we launch on our hair, it’s not surprising that damage is the #1 global hair care concern…Here’s a closer look at the toll that all these actions take on our hair—and how best to help reverse it.

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Serious Business 2018: It’s Time for a Pivot

Serious Business 2018: It’s Time for a Pivot

At Serious Business last January, attendees were asked, “Will You?” as speakers and breakout sessions honed in on will, and how to maintain motivation. For the January 14-15, 2018 event, the “Will You?” theme has evolved into “Pivot: Make Your Move.” Owners will be pushed to act upon plans rather than just make them. To [...]

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Atlanta Hairdresser Ramps Up Knowledge To Help Cancer Patients

Atlanta Hairdresser Ramps Up Knowledge To Help Cancer Patients

Stylist Harry Wood helped client Susan Webster with her hairstyle while she went through chemotherapy. Cancer patients have different needs, he says. (PHOTO CREDIT: KATJA RIDDERBUSCH) It’s a normal day for Harry Wood, a hairdresser at Van Michael Salon in Buckhead, as he casually discusses his client’s styling routine. Nothing was normal for Susan Webster 13 years ago, […]

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