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Remember When Salons Used to Have Front Desks?

Pocket SalonPhoto Source: 20 Volume Salon and Spa

All other photos sourced from: SalonBiz Software

Introducing the Pocket Salon App

Not too long ago, when you were taking a flight, you had to get to the airport early and wait in long lines, just to check in. Today, almost everyone checks in online. It’s just easier.

The Pocket Salon App from SalonBiz is going to have a similar effect on the way salons interact with salon guests.

Since the world became crazy for apps, there have been several apps on the market for salons that have basically been retro-fitted versions of the salon’s websites. However, consumers had little or no reason to use them.

Why not? Because consumers must see a benefit from an app in order to change their behavior and use it. The app has to meet the guest’s specific needs, not the salon’s.

This is why we created the Pocket Salon App from the point of view of the guest. We looked at answering: What did clients want? And how could we improve their experience?

The result is an app that your clients are going to want to use, over and over. It will also help salons operate more efficiently, grow sales, and reduce payroll.

Apps are normally expensive to develop and maintain. One of the best parts of The Pocket Salon App is it’s FREE to SalonBiz subscribers.

Here are just a few of the features:

Self Check-Out that’s FASTER

Most salon guests are in a hurry. They want to get in and get out, as quickly as possible, avoiding long lines at usually understaffed front desks. A five-minute wait feels like eternity to a guest in a hurry, which downgrades their guest experience quickly.

With this app, guests can check themselves out in seconds.

Pocket Salon

Re-booking Appointments—IN THE STYLIST’S CHAIR

We all know that re-booking is a best practice to grow your salon business. This is why we made sure that we integrated re-booking into the self-checkout system.  Stylists can recommend the appointment, but can also make sure that appointment gets re-booked–before the guest even stands up from the chair.

Pocket Salon

Direct Messaging with Their Stylist, WHENEVER

Texting is simply how we communicate now. Now, with SalonBiz Pocket, when guests have a question or inspiration, they can let their stylist know, in the moment. This will also help stylists be more prepared for the appointment and manage their client’s expectations. Stylists will be prepared to discuss what a guest is thinking, before they arrive, leading to more effective guest consultations.

Pocket Salon

Retail Recommendations and Replenishment, ANYTIME, ANYWHERE

Product recommendations are in the app, along with the guest’s past purchases. These recommendations are viewable each time the guest logs in, reminding them when it’s time to buy.

Ever have a guest tell you they are not ready to buy your recommendation, because they are not finished with their current product?  When a guest runs out of a product, they can now order from you, as soon as they step out of the shower.

Guests will also be able to add retail products during check out, and their stylist will be right there to help explain and educate which products are essential to keep their hair looking good.

Pocket Salon

This app will actually increase retail sales.

Download the App and get the new guest experience.

Set Up the App for your salon, with this user guide.

Learn more about Pocket Salon by SalonBiz.

TAKE A TOUR, BELOW

 

Pocket Salon

Welcome to Pocket Salon!
Giving guests the power to connect directly with you.

Pocket Salon

Home base
The first screen guests see when they login. They see their customized product recommendations, upcoming appointments on the book and when they scroll up they will see the salon’s Facebook feed.


Pocket Salon

Booking
Guests have tons of options when booking an appointment day or night. The main booking screen lets them see upcoming appointments, reserve a totally new service or can rebook one of their previous services with a touch.

Pocket Salon

Guests want to book fast, they don’t want to have to call or be put on hold — booking a previous service skips tedious steps and allows guests to book with a tap by automatically selecting the service and staff, all they have to do is select the time that works best for them.


Pocket Salon

Not sure what to book? Guests can search your entire menu to explore treatments and services you offer.

Pocket Salon

Becky with the good hair? Guests sometimes see someone and can’t remember their name or price point, searching the staff directory allows them to book with the provider they want.


Pocket Salon

Reminder to complete your reservation or add an additional service.

Pocket Salon

My cart is building the ticket, nothing is placed on the appointment book or charged until the guest has checked out.


Pocket Salon

No paper waste! Booking confirmations are electronic and awesome.

Pocket Salon

Success! Guests can bypass the congestion at the front desk and check themselves in for their appointment. The stylist will still get a notification on their Apple Watch or Smartphone thru the Stylist App that they’ve checked in.


Pocket Salon

Guests can view personalized product recommendations from their provider and quickly replenish their favorite items they’ve previously purchased.

Pocket Salon

Guests can easily leave a tip for their service team with a pre-calculated amount or a custom amount of their choice.


Pocket Salon

Guests can direct message their stylist ahead, explaining exactly what they want — for a killer consultation every time.

 

This article was originally posted on the SalonBiz Software blog.

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