Words Can Cost or Make You Money
Did you know during the average client’s visit, they have one interaction with their stylist, and four interactions with the front desk? From the initial phone call to the salon, all the way to checkout, the front desk staff is continually engaged with clients. Lance Courtney, international business trainer and certified dream coach, says this is why your front desk needs purposeful training to give them the confidence to become one of your salon’s main profit centers.READ MORE »
Outperforming Online: Why Salons Should Win at Retail
Attendees of Serious Business come to New Orleans every year for inspiration, motivation, and most of all—practical advice. This year’s event in January did not disappoint, but perhaps the hottest topic of all was retail. In an ever-changing retail landscape, Bob Phibbs, CEO of The Retail Doctor, reassured owners and stylists that they still have the advantage over online retail outlets, and how to maximize it.READ MORE »
Remember When Salons Used to Have Front Desks?
Photo Source: 20 Volume Salon and Spa All other photos sourced from: SalonBiz Software Introducing the Pocket Salon App Not too long ago, when you were taking a flight, you had to get to the airport early and wait in long lines, just to check in. Today, almost everyone checks in online. It’s just easier. […]READ MORE »
Small Changes Equal Big Revenue at Guest Appreciation Event
Throwing a holiday event in your salon? Learn from As You Like It Salon, who successfully maximized retail sales and spa package sales during their guest appreciation event.READ MORE »