Motivating Stylists with a Bonus System
Leaf Aveda Salon Spa owner Lori Sohu has been a stylist for 25 years. And for the past six years, she has owned her Brooksfield, Florida-based salon. As an owner, growth in her business is a prime focus. So she tapped into her knowledge of stylists to develop a system of bonus levels for her employees. “I need to keep everyone motivated, excited and hitting their benchmarks,” Sohu says. “That’s why I created this.”READ MORE »
Front Desk-Less Future
The John Robert’s Spa, with four locations in the Cleveland area, is well known for its outstanding customer service. Owner John DiJulius regularly speaks to organizations in and out of the beauty industry about taking service to the next level to create loyal guests who receive an outstanding experience every time.READ MORE »
Expand Your Business with Extensions
The idea of adding extensions to your service menu can be overwhelming. Training staff, adding inventory, marketing to guests—it’s a lot of work for a niche clientele. But according to Tim Belcher, owner of three Whole Salon and Spa locations in Tampa, Florida, the clientele may not be as niche as you think.READ MORE »
Is a Call Center Right for You?
Whether you’re calling your favorite restaurant, the doctor’s office, or the salon, being put on hold is not the ideal way to make your appointment or start a relationship with a new business. Business owners are well aware of the pitfalls of having their clients waiting too long to speak to a customer service representative and pursue many different avenues to combat the problem.READ MORE »